Getting your cards unfairly censored can be annoying, but we have to filter your cards in accordance with the Roblox Community Standards. We also have no control over what gets censored. Sorry!
All my cards have been wrongly censored!
Sometimes, the Roblox filter can have temporary issues that result in all of your cards getting censored.
Don't panic! We still keep your cards stored in their original form. If there's a temporary problem with the filter, rejoin later and your cards will be available again.
Some of my cards got censored when I rejoined the game!
All of your cards get filtered again when you rejoin the game. Because Roblox uses AI to filter your content, sometimes it will become stricter if it thinks you're trying to abuse it.
For example, some of your cards can get affected by previously filtered cards, like this:
"Hello" -> "Hello"
"[Bad card]" -> "****"
"Hi" -> "****"
To solve this, make sure that all of your cards are appropriate, and in-line with the Roblox Community Standards, which you can read here.
Can my cards get uncensored?
Yes. Your cards are always stored in their original form, and get re-filtered every time you rejoin.
If your cards were falsely censored, or Roblox had a temporary issue, your cards can be uncensored in the future.
My card isn't getting uncensored. What can I do?
When you click your card, you have an option to delete it. You might see a notice beneath the delete button that says you get a free replacement.
If you see that notice, that means you can safely delete your card, and your next card will be automatically created without you being charged.
If you don't see that notice, feel free to get in touch, and we'll see what we can do.
All my cards have been greyed out!
Cards you create during a subscription can only be used while you're subscribed. If your subscription has expired, you won't be able to continue using your cards.
To solve this, you can either renew your subscription, or purchase the game pass which gives unlimited access forever.
I think something is wrong!
In most cases, we aren't able to help here. However, if you think there's a bug or issue with your account, feel free to get in touch below.